Cris is an experienced Virtual Assistant and customer service professional with more than a decade of experience across customer support, financial services, team leadership, and office management. She progressed from a Customer Service Specialist to a Team Leader within the financial industry, where she coached team members, supported performance improvement, and contributed to their professional development. More recently, she served as a Virtual Office Manager for a U.S.-based construction company, managing customer inquiries, scheduling, invoicing, and day-to-day operations through Housecall Pro while working closely with the service manager to keep operations running efficiently. Cris is committed to delivering exceptional customer service by taking initiative, researching solutions proactively, and providing customers with complete information before additional questions arise. With her extensive leadership background, strong customer service expertise, and dedication to being a dependable, proactive team member, Cris is well-equipped to provide reliable operational support that helps small business owners improve customer satisfaction and grow their business.